Help Center 2
Find answers to your questions and get the support you need. We're here to help you every step of the way.
How can we help you?
📦
Orders & Shipping
Track orders, shipping policies, and delivery information
💳Payment & Billing
Payment methods, billing questions, and refunds
👤Account Management
Profile settings, passwords, and account help
🔄Returns & Exchanges
Return policies and exchange procedures
🛍️Product Information
Product details, sizing, and availability
🔧Technical Support
Website issues and troubleshooting
Quick Actions
Frequently Asked Questions
Standard shipping typically takes 3-7 business days within Bahrain and GCC countries. Express shipping is available for 1-3 business days delivery. International shipping may take 7-14 business days depending on location. You'll receive tracking information once your order ships.
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Digital products and personalized items are non-returnable. Return shipping is free for defective items. Contact our support team to initiate a return.
Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and viewing order history, or use our order tracking page with your order number.
We accept all major credit cards (Visa, Mastercard, American Express- USING LAYAWAY), PayPal, and local payment methods including Benefit Pay for Bahrain customers. All transactions are secure and encrypted. plus Bank deposits
Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link. The link expires in 24 hours for security. If you don't receive the email, check your spam folder.
Each product page includes a detailed size chart. You can also use our size guide tool or contact our support team for personalized sizing recommendations. We offer free exchanges if the size doesn't fit perfectly.
Try clearing your browser cache and cookies, or try a different browser. Ensure you have a stable internet connection. If the problem persists, contact our technical support team with details about your device, browser, and the specific issue you're experiencing.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties and taxes, which are the customer's responsibility. Check our shipping page for specific country information.
Still Need Help?
Our dedicated support team is here to assist you with any questions or concerns.
- Look for the chat widget in the bottom right corner of your screen
- Click the chat icon to start a conversation
- Our team will respond within minutes during business hours
Response within 24 hours
Available 24/7
💬 Live Chat
Available Now
Mon-Fri: 9 AM - 6 PM
Sat-Sun: 10 AM - 4 PM (GMT+3)
📞 Phone Support
+973-34235455
Mon-Fri: 9 AM - 6 PM
Emergency: 24/7