Universal Market Return and Refund Policy

At Universal Market, we want you to be completely satisfied with your purchase. This policy outlines our simple and fair return and refund process to ensure a positive shopping experience.

Order Cancellation

Before Shipment: We accept order cancellations before your product is shipped or produced. If you cancel your order during this time, you will receive a full refund with no questions asked.

After Shipment: Once your order has been shipped, we cannot cancel it. However, you can still return the item following our return process below.

Returns

Return Window: You have 14 days from the date you receive your item to request a return. This gives you enough time to inspect your purchase and decide if it meets your expectations.

Return Eligibility: To qualify for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging with all tags and labels attached
• Accompanied by your receipt or proof of purchase

Return Shipping: We believe in fair shipping practices. You will only be charged once for shipping costs throughout the entire process (including returns). We cover return shipping costs to make the process hassle-free for you.

No Restocking Fees: We do not charge any restocking fees for returned products.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items that have been opened or used
• Intimate apparel and swimwear
• Items marked as "Final Sale" at checkout
• Digital products and downloads
• Customized or personalized items

How to Return an Item

1. Contact Us First: Email us at universalcustomermarket@gmail.com or call +973 34235455 within 14 days of receiving your item
2. Provide Details: Include your order number, the item you wish to return, and reason for return
3. Get Return Instructions: We'll send you a return authorization and shipping instructions
4. Package Securely: Pack the item in its original packaging
5. Ship the Item: Send it to the address we provide

Refunds

Processing Time: Once we receive and inspect your returned item, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

Refund Method: If approved, your refund will be processed and automatically applied to your original payment method (credit card, PayPal, etc.) within 7-10 business days.

Partial Refunds: In some cases, we may issue partial refunds for:

• Items returned more than 14 days after delivery
• Items that show signs of use beyond normal inspection
• Items missing original packaging or accessories

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check Your Account: First, check your bank account or credit card statement again
2. Contact Your Bank: Contact your credit card company or bank, as processing times can vary
3. Contact Us: If you've completed the above steps and still haven't received your refund, please reach out to us immediately

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at universalcustomermarket@gmail.com
• Provide photos of the damaged item
• We'll arrange for a replacement or full refund at no cost to you
• As a dropshipping business, we work directly with our suppliers to resolve these issues quickly

International Returns

For international customers, return shipping times may vary depending on your location. We recommend using a trackable shipping service and purchasing shipping insurance for items over $75.

Contact Information

For any questions about returns, refunds, or this policy, please contact Universal Market:

Email: universalcustomermarket@gmail.com
Phone: +973 34235455
Business Hours: 10:00AM-7:00PM    MONDAY-THURSDAY

Frequently Asked Questions

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and approve your return.

Q: How do I track my return?
A: We recommend using a trackable shipping method. Keep your tracking number until your refund is processed.

Q: Can I exchange an item instead of returning it?
A: Currently, we process returns for refunds. If you need a different size or color, please place a new order and return the original item.

Q: What if my item arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

Q: Do you offer store credit instead of refunds?
A: We primarily offer refunds to your original payment method, but store credit may be available upon request.

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Last Updated: 24\09\2025

This policy is designed to be fair to both Universal Market and our valued customers. We reserve the right to update this policy at any time, and changes will be posted on our website.