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We typically respond within 24 hours
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Email: 1-2 business days
Hello, Welcome to Universal Market Customer Service! By continuing, you acknowledge that your chat may be monitored and used as disclosed in our Privacy Policy to improve and enhance your experience.
For quick response, chat with us on WhatsApp or Email
Last updated: November 4, 2025
1. Overview & Agreement
Acceptance: By using Universal Market's services, you agree to these Terms and related Policies.
The Company: The contract is between you and Universal Market.
Binding Agreement: These Terms are a binding legal contract. If you don't agree, you must stop using the services.
Changes: Universal Market can change these Terms at any time. Material changes take effect 30 days after posting.
2. User Requirements
Age: You must be at least 18 years old.
Account: You must provide accurate information and are responsible for all activity under your account.
3. Rules and Restrictions
You agree not to:
- Violate any laws or third-party rights
- Engage in fraudulent or abusive behavior
- Create multiple accounts
- Misuse promotions
- Circumvent security features
Consequences: Violations can lead to account suspension or termination.
4. Privacy & Communications
Your information is governed by our Privacy Policy. You agree to receive communications from Universal Market.
5. User Submissions
You grant Universal Market a license to use your submissions. Your reviews must be truthful.
6. Ownership
All Content is owned by Universal Market. You have a limited license for shopping only.
7. Third Party Risks
You use Content at your own risk. We're not responsible for third-party sites.
8. Purchases
You agree to pay all fees, taxes, and shipping. We reserve the right to correct errors and cancel orders.
9. Refunds and Returns
See our separate Return and Refund Policy for details.
🔒 Protect Your Information
Protect your data
Use strong passwords and enable two-factor authentication. Never share login credentials. Keep devices updated.
Protect your account
Monitor account activity regularly. Log out after sessions. Report suspicious activity immediately.
Protect your payment
Only use secure pages (padlock icon). We use encrypted payment processing. Never share CVV via email or chat.
⚠️ Stay Safe from Scammers
Recognize scams
Be wary of offers too good to be true. Universal Market never asks for passwords via email or phone.
Recognize scam emails
Check sender addresses carefully. Scam emails have spelling errors and suspicious links. Our emails come from @universalcustomermarket.com only.
Recognize scam messages
Scam texts create urgency and ask you to click suspicious links. We only send order confirmations via SMS.
📢 Report Something Suspicious
Report suspicious calls/emails/SMS
Forward suspicious emails to universalcustomermarket@gmail.com with subject "SCAM REPORT". Contact us via WhatsApp at +97334235455 with details.
Report fake website or app
Report impersonating websites immediately. Our official website is universalcustomermarket.myshopify.com only.
Report fake promotions/gift card fraud
We don't offer employment via social media. We don't sell gift cards outside our platform. Report fake offers immediately.
🔐 Security Information
How to identify if a link is safe?
Check for HTTPS and padlock icon. Hover over links to preview. Verify domain matches our official website.
Protect from spam and phishing
Don't respond to suspicious texts. Block unknown senders. Enable spam filters. Report spam messages.
How we protect your information
We use SSL/TLS encryption. Payment info processed through PCI-compliant gateways. We never store complete card details.
Is it safe to shop here?
Yes! We use secure payment processing and encryption. Your info is used only for orders and service. We never sell your data.
Last updated: November 4, 2025
What Information We Collect
We collect information you provide directly (name, email, address, payment info), automatically (browsing data, device info, cookies), and from third parties (payment processors, social media if you connect accounts).
How and Why We Use Your Information
We use your information to process orders, communicate with you, improve our services, prevent fraud, comply with legal obligations, and personalize your shopping experience. We only use data for legitimate business purposes.
How and Why We Share Your Information
We share information with service providers (payment processors, shipping companies), when required by law, to protect our rights, or with your consent. We never sell your personal data to third parties for marketing purposes.
Your Rights and Choices
You have the right to access, correct, or delete your personal information. You can opt out of marketing communications. You can disable cookies in your browser. Contact us to exercise these rights.
Children
Our services are not directed to children under 18. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.
Data Security and Retention
We implement security measures to protect your data including encryption, secure servers, and access controls. We retain data as long as necessary for business purposes and legal requirements. No system is 100% secure, but we take reasonable precautions.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance of the new policy.
Contact us: For privacy questions, email universalcustomermarket@gmail.com or WhatsApp +97334235455