Returns & Exchanges 2
Returns & Exchanges
Easy returns within 30 days. We're here to make it simple and hassle-free.
Return Policy Overview
⏰ 30-Day Window
You have 30 days from delivery to return most items. Some restrictions apply to certain product categories like digital downloads and personalized items.
📦 Original Condition
Items must be unused, in original packaging, with all tags attached. We inspect all returns to ensure they meet our quality standards.
🚚 Free Return Shipping
We provide free return shipping for defective items or our errors. Customer pays return shipping for change of mind returns.
💰 Quick Refunds
Refunds processed within 3-5 business days after we receive and inspect your return. Refunded to original payment method.
How to Return an Item
- Contact Us: use the the chat widget in your account- universalmarket or use the form below with your order number and reason for return.
- Get Return Authorization: We'll send you a return authorization number and prepaid return label within 24 hours.
- Pack Your Item: Use original packaging if possible. Include all accessories, manuals, and documentation that came with the product.
- Attach Return Label: Print and attach the prepaid return label we provided. Remove or cover any old shipping labels.
- Ship It Back: Drop off at any authorized shipping location or schedule a pickup. Keep your receipt for tracking.
- Get Your Refund: We'll inspect the item and process your refund within 3-5 business days of receiving it.
💡 Pro Tip
Take photos of the item before returning it to document its condition. This helps speed up the return process and ensures a smooth experience.
Exchange Policy
Size Exchanges
Need a different size? We offer free size exchanges within 30 days. Simply indicate in your return request that you'd like an exchange, and we'll send the new size as soon as we receive your return.
Color/Style Exchanges
Want a different color or style? We can exchange items of equal or lesser value. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
Items That Cannot Be Returned
⚠️ Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Digital downloads and software - Downloaded immediately upon purchase
- Personalized or custom-made items - Made specifically for you
- Perishable goods - Food items, flowers, and similar products
- Intimate or sanitary goods - Underwear, swimwear, and personal care items
- Items damaged by misuse - Products damaged due to improper use or care
- Items without original packaging - Must include all original tags and packaging
Refund Information
Processing Time
Once we receive and inspect your return, refunds are processed within 3-5 business days. You'll receive an email confirmation when your refund has been processed.
Refund Method
Refunds are issued to the original payment method used for the purchase:
- Credit/Debit Cards: 3-5 business days to appear on your statement
- PayPal: 1-2 business days
- Digital Wallets: 1-3 business days
- Bank Transfers: 5-7 business days
📞 Need Help with Your Refund?
If you don't see your refund after the expected timeframe, please contact us at:
Email: support - universalcustomermarket@gmail.com
Phone: +973-34235455
Start Your Return
Fill out this form to begin the return process. We'll get back to you within 24 hours with your return authorization and shipping label.
Frequently Asked Questions
Can I return an item after 30 days?
Unfortunately, we cannot accept returns after 30 days from delivery. However, if you received a defective item, please contact us as we may make exceptions on a case-by-case basis.
Do I need the original receipt?
While helpful, the original receipt is not required. We can look up your order using your email address and order number.
Can I return a gift?
Yes! Gift recipients can return items for store credit or exchange. The original purchaser can also initiate returns on behalf of the gift recipient.
What if I lost my return label?
No problem! Contact our support team with your return authorization number, and we'll send you a new return label immediately.
Can I track my return?
Yes! Use the tracking number provided with your return label to track your return shipment. We'll also send you updates via email.